Cancellation Policy

Individual Private Appointments (Reformer, Personal Training, etc.)

The Core Connection requires 24 hour notice of cancellation for all private sessions. Failure to cancel scheduled private sessions in a timely manner will result in full payment for the missed session.

Group Private Appointments and Reformer Classes

For group reformer appointments and reformer classes, we require at least 48 hours notice of cancellation to avoid being charged for the session.

Core Cycle and Full Class Policy

Cancellations for Core Cycle, Yoga Loft, and Main Studio classes must be made 4 hours prior to class start time. Late cancellations or no shows after the cancel period shall result in loss of the class for clients with individual class cards OR a charge of $10 to your account for clients with monthly unlimited passes. NOTE: Classes that are at capacity with pre-registrations in the main studio and yoga loft also follow this cancellation policy.

Intro to STOTT Pilates® on Reformer Series Cancellation Policy

Due to limited availability, this series is fully refundable up until 2 weeks prior to start date. Credit on account if cancelled prior to one week of start date. Non-refundable and non-transferable if cancelled within one week of start date unless a sub can be found.

Series & Workshops Cancellation Policy

For classes run as a series (Intro to Yoga, etc.) and for all workshops, we have a 72 hour cancellation window. If cancelled prior to that time and the studio is notified via email (please note that cancelling yourself out of the workshop does not generate a credit on account), you may receive a refund on account. If cancellation occurs past that window, the fee is non-refundable and non-transferable.

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