Questions
Know what you are signing up for.
The key package, scheduling, cancellation, rollover, freeze, expiration, and refund rules are summarized here.
Who may purchase the September Grand Opening Special?
The $169 Grand Opening Special is for new personal training clients who have not previously purchased or participated in personal training at The Core Connection. It is limited to one purchase per client and may not be repurchased.
How quickly must the two personal training sessions be completed?
Both 55-minute personal training sessions must be completed within two consecutive weeks beginning on the date of the first session. Unused sessions after that period are forfeited and have no cash value.
When does the September Grand Opening Special end?
The $169 Grand Opening Special ends September 30, 2026 at 11:59 PM Eastern Time or when all 13 Grand Opening spots are claimed, whichever comes first. The offer includes two 55-minute personal training sessions and one nutrition consultation.
Can personal training include Reformer training?
Yes. Personal training may take place in the private Strength Studio, use Reformer equipment, or combine methods when the trainer determines that approach fits the client's goals.
What is the cancellation and no-show policy?
Sessions canceled with at least 24 hours' notice may be rescheduled. Sessions canceled with less than 24 hours' notice are forfeited, and no-shows are treated as completed sessions.
Are package or membership fees refundable?
No. Package and membership fees are non-refundable. Unused, missed, forfeited, or expired sessions have no cash value, and intro package fees are also non-transferable.
Where does coaching and communication happen?
In-person sessions happen in the private Strength Studio and may include Reformer equipment. Nutrition guidance, plan updates, personalized workouts where included, progress tracking, and trainer Q&A are managed through Trainerize™.
