Terms and Conditions
Last updated: July 10, 2026
These Terms and Conditions (“Terms”) govern your use of the website, services, classes, appointments, and communications offered by The Core Connection (“we,” “us,” or “our”). By using our website, booking services, creating an account, or opting in to receive messages from us, you agree to these Terms.
Studio Services
The Core Connection provides Pilates, reformer, strength, yoga, barre, personal training, and related fitness services at our studio locations. Class schedules, instructors, pricing, and offerings may change at any time.
Bookings, Cancellations, and Payments
You are responsible for reviewing class descriptions, levels, and policies before booking. Cancellation, late-cancel, no-show, refund, and billing policies may vary by service type and are described on our website and in Mindbody.
Current cancellation information is available here: Cancellation / Refund Policy.
Accounts and Accurate Information
You agree to provide accurate contact information and keep your account details current so we can communicate with you about bookings, schedule changes, billing, and studio updates.
By providing your mobile number and opting in, you agree to receive text messages from The Core Connection at the number you provided. Messages may include intro-offer follow-up, appointment and class reminders, schedule updates, account notices, and other studio-related communications.
Message frequency varies. You may receive periodic messages based on your bookings, account activity, and studio communications. Message frequency may increase during onboarding or active scheduling periods.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You can cancel text messages at any time by replying STOP. After you send STOP, we will send a confirmation and you will no longer receive SMS messages from us unless you opt in again. Reply HELP for help or contact us using the information below.
Your mobile number will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Website Use
You agree not to:
- Use the website for unlawful, harmful, or abusive purposes
- Attempt to interfere with website security or functionality
- Submit false, misleading, or unauthorized information
- Use automated systems to scrape or disrupt the site without permission
Health and Safety
You are responsible for consulting a physician before beginning any exercise program if you have medical concerns, injuries, or conditions that may affect your participation. You participate in classes and training at your own risk and agree to follow instructor guidance and studio safety policies.
Intellectual Property
Website content, branding, logos, text, images, and materials are owned by or licensed to The Core Connection and may not be copied, reproduced, or distributed without permission.
Third-Party Services
We use third-party providers such as Mindbody for scheduling and account management and Twilio or similar providers for text message delivery. Your use of those services may also be subject to their terms and policies.
Privacy
Our collection and use of personal information is described in our Privacy Policy.
Disclaimer
Our website and services are provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms.
Limitation of Liability
To the fullest extent permitted by law, The Core Connection is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or communications.
Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
Contact Us
Questions about these Terms may be directed to:
The Core Connection
290 West Main Street, Northborough, MA
Phone: (508) 393-9300
Email: info@thecoreconnection.com
Website: thecoreconnection.com