Privacy Policy

Last updated: July 10, 2026

The Core Connection (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit thecoreconnection.com, book classes, contact us, or receive communications from our studio.

Information We Collect

We may collect the following information when you interact with us:

Name, email address, phone number, and mailing address
Class bookings, purchases, visit history, and account preferences
Information you submit through website forms, email, phone, or text message
Communication preferences, including SMS and email opt-in or opt-out status
Technical information such as browser type, device information, and site usage data

How We Use Your Information

We use personal information to:

Schedule classes, appointments, and studio services
Respond to inquiries and provide customer support
Send appointment reminders, schedule updates, and account-related notices
Send promotional or follow-up messages you have agreed to receive
Improve our website, services, and client experience
Maintain studio operations, billing, and compliance records

SMS / Text Messaging Privacy

If you opt in to receive text messages from The Core Connection, we may send you messages related to intro offers, class reminders, scheduling updates, follow-up communications, and studio account information.

We do not sell, rent, or share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes. Mobile information will not be shared with third parties for marketing or promotional purposes.

Message frequency varies depending on your activity, bookings, and studio communications. You may receive a few messages per month, and message frequency may be higher during active scheduling, onboarding, or promotional periods.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below. Reply START to resubscribe where permitted.

How You Consent to Receive Messages

You may consent to receive communications from us by:

Submitting your phone number through a form on our website
Creating or updating your account and communication preferences in Mindbody
Texting our studio number directly or replying to a message we sent you
Providing your phone number in person or by phone and agreeing to receive texts

How We Share Information

We do not sell your personal information. We may share information only with trusted service providers who help us operate our business, such as:

Mindbody for scheduling, billing, and account management
Twilio or similar providers to deliver text messages you have agreed to receive
Website, hosting, email, or analytics providers that support our operations

These providers may use your information only to perform services on our behalf and are expected to protect it. We may also disclose information if required by law or to protect our rights, clients, or staff.

Data Retention

We retain personal information only as long as needed to provide services, maintain account records, meet legal obligations, resolve disputes, and enforce our policies.

Your Choices

Text Messages

Reply STOP to unsubscribe. Reply HELP for help. Message and data rates may apply.

Email

Use the unsubscribe link in promotional emails or contact us to update your preferences.

Account Updates

You may update contact details and communication preferences through Mindbody or by contacting the studio.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect the information you share with us.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.

Contact Us

If you have questions about this Privacy Policy or our communication practices, contact:

The Core Connection
290 West Main Street, Northborough, MA
Phone: (508) 393-9300
Email: info@thecoreconnection.com
Website: thecoreconnection.com