Privacy Policy
Last updated: September 25, 2026
Text START to opt in
Text START to (774) 268-5758 to opt in to account and scheduling text messages from The Core Connection. By texting START, you expressly agree to receive SMS messages from The Core Connection at the mobile number you text from. This is consent to receive text messages, not only consent to use the website or studio services. Messages may include schedule reminders, time-clock check-ins, account notices, and replies to messages you send. Message frequency varies and may be several messages a day. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. You can also opt in by texting YES or UNSTOP.
The Core Connection (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit thecoreconnection.com, book classes, contact us, or receive communications from our studio.
Information We Collect
We may collect the following information when you interact with us:
- Name, email address, phone number, and mailing address
- Class bookings, purchases, visit history, and account preferences
- Information you submit through website forms, email, phone, or text message
- Communication preferences, including SMS and email opt-in or opt-out status
- Technical information such as browser type, device information, and site usage data
How We Use Your Information
We use personal information to:
- Schedule classes, appointments, and studio services
- Respond to inquiries and provide customer support
- Send appointment reminders, schedule updates, and account-related notices
- Send promotional or follow-up messages you have agreed to receive
- Improve our website, services, and client experience
- Maintain studio operations, billing, and compliance records
If you opt in to receive text messages from The Core Connection, we may send you messages related to intro offers, class reminders, scheduling updates, follow-up communications, and studio account information.
We do not sell, rent, or share your mobile phone number with third parties or affiliates for their own marketing or promotional purposes. Mobile information will not be shared with third parties for marketing or promotional purposes.
Message frequency varies depending on your activity, bookings, and studio communications. You may receive a few messages per month, and message frequency may be higher during active scheduling, onboarding, or promotional periods.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below. Reply START to resubscribe where permitted.
How You Consent to Receive Messages
You may consent to receive communications from us by:
- Submitting your phone number through a form on our website
- Creating or updating your account and communication preferences in Mindbody
- Texting START to (774) 268-5758, which is your express agreement to receive SMS messages from The Core Connection
- Texting our studio number directly or replying to a message we sent you
- Providing your phone number in person or by phone and agreeing to receive texts
How We Share Information
We do not sell your personal information. We may share information only with trusted service providers who help us operate our business, such as:
- Mindbody for scheduling, billing, and account management
- Twilio or similar providers to deliver text messages you have agreed to receive
- Website, hosting, email, or analytics providers that support our operations
These providers may use your information only to perform services on our behalf and are expected to protect it. We may also disclose information if required by law or to protect our rights, clients, or staff.
Data Retention
We retain personal information only as long as needed to provide services, maintain account records, meet legal obligations, resolve disputes, and enforce our policies.
Your Choices
Text Messages
Reply STOP to unsubscribe. Reply HELP for help. Message and data rates may apply.
Use the unsubscribe link in promotional emails or contact us to update your preferences.
Account Updates
You may update contact details and communication preferences through Mindbody or by contacting the studio.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect the information you share with us.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.
Contact Us
If you have questions about this Privacy Policy or our communication practices, contact:
The Core Connection
290 West Main Street, Northborough, MA
Phone: (508) 393-9300
Email: info@thecoreconnection.com
Website: thecoreconnection.com